→ Can you speak to the energy efficiency features of new homes and how they can save buyers money in the long run?
→ Can you tell us about the warranties and guarantees that aren’t available with a resale property?
→ Can you explain the latest design trends and how buying new can allow buyers to stay ahead of the curve?
→ How does buying new often offer the potential opportunity for buyers to build equity quickly?
→ What are some of the hidden costs that buyers might face when buying a resale property that they wouldn’t have to worry about with a new build?
→ How does buying new typically involve lower maintenance costs than a resale property?
→ Can you speak to the safety features of new homes, such as the latest construction materials and technology?
→ How does buying new allow for a more stress-free home buying experience, since the buyer doesn’t have to worry about issues like competing offers or bidding wars?
→ Can you walk me through the typical timeline for a new build, from start to finish?
→ How does the timeline vary based on the size and complexity of the home being built?
→ How often will the buyer be updated on the progress of their home during the build process?
→ Can you show timelines for homes about to close to give us a little peace of mind for how long recent closings took?
→ What does communication look like regarding progress, walk-throughs, closing, etc?
→ Who handles construction questions or concerns if those ever arise?
→ Can we have a continual group text thread going so that everyone (buyer, agent, rep) are always on the same page? Or do you already have a great working system where we are all looped in so we stay in the know together?
→ What are some potential delays that could affect the timeline, and how does the builder handle them?
→ How does the builder handle unexpected issues that arise during the build process, and what is their protocol for keeping the buyer informed?
→ Can you explain how the final walk-through process works, and what the buyer should expect during this stage?
→ How does the builder handle any necessary repairs or touch-ups after the final walk-through, and what is their protocol for ensuring buyer satisfaction?
→ What is the earnest money deposit? Can you explain how it works?
→ What is the process for financing a new build, and what options are available to buyers?
→ Can you tell me about why you use your preferred lender and the benefits?
→ When can interest rates be locked in by your lender?
→ What is not included in your homes that we would want to budget for post-close?
→ What is the tax rate here?
→ HOA fees?
→ How much do your customers typically spend at the design center for homes in this community?
→ What are your standard features?
→ How many upgrades are in your inventory homes I’ve toured?
→ Are there additional deposits at design center?
→ What is your change order policy?
→ Can you provide examples of some popular upgrades that buyers have chosen in the past?
→ How does the builder handle any upgrades or customizations that may affect the timeline or cost of the build?
→ Why are people choosing this community?
→ Can you tell me about the amenities that are available to residents within the community, such as parks, trails, or community centers?
→ Are there any planned events or activities for residents, such as holiday parties or neighborhood gatherings?
→ What is the sense of community like within this neighborhood, and how do residents get involved?
→ Are there any local schools or educational programs that are particularly strong within this community?
→ How accessible is public transportation in the area, and are there any plans for expansion or improvement in the future?
→ Are there any nearby shopping or dining options that residents can enjoy, and what is the overall convenience of the location?
→ How does living in this community provide a high quality of life for its residents, and what are some of the key benefits of being a part of this neighborhood?
→ How are your customer satisfaction surveys here at ________?
→ How do you measure customer satisfaction, and what is your satisfaction rating with past customers?
→ Buying new means the benefit of almost zero maintenance. And you get a warranty – an entire team servicing you and your new home. What does that look like here with _______ ?
→ How do you handle customer complaints or concerns during the build process or after move-in?
→ How do you handle warranty claims, and what is your warranty coverage for new homes?
→ Do you have any customer testimonials or references that you can share?
→ How do you incorporate customer feedback into your building process and improve upon your services?
→ What steps do you take to ensure that your customers feel valued and supported throughout the entire home-building process?